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第八章:投诉、质量缺陷和产品召回 Chapter 8: Complaints, Quality Defects and Product Recalls Status of the document: Revision文件状态:修订 Reasons for changes: Extensivechanges have been made to this Chapter which now reflect that Quality RiskManagement principles should be applied when investigating quality defects orcomplaints and when making decisions in relation to product recalls or otherrisk-mitigating actions. It emphasises the need for the cause(s) of qualitydefects or complaints to be investigated and determined, and that appropriatepreventative actions are put in place to guard against a recurrence of theissue and clarifies expectations and responsibilities in relation to thereporting of quality defects to the Competent Authorities. 变更原因:这一章有较大的变动,在调查质量缺陷产品或抱怨的时候需要应用质量风险管理,市场决策引起的产品召回或者其他减少风险的行动。他强调了关于质量缺陷或投诉的最终原因调查,采取合适的预防措施以避免再次发生,在给主管部门的相关质量缺陷报告中,澄清期望和职责 Deadline for coming into operation: 1March 2015. 最迟生效日期:2015.03.01
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